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About Us The Magic Toy Box are a Mail Order and Retail company and completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our shop is open Monday to Friday 10.00am to 5.0pm, and Saturdays 9.00 to 4.00pm. If travelling any distance, please telephone to make sure we are open.
PLEAES NOTE: We are not an advisory service and do not give valuations or advise FOC. Should you require an insurance valuation, then our charges are 20% of the valuation.
Our Contact details:
The Magic Toy Box
210 Havant Road Drayton Portsmouth Hampshire PO6 2EH United Kingdom
Phone: 02392 221307
Fax:
Email: magictoybox [at] btinternet [dot] com
VAT Registration Number GB 846 4567 91
NOTE: THIS IS NOT A VAT INVOICE .
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Making A Purchase NOTE: Most of our merchandise (Old & New) is in original manufacture boxes, whether sealed or not, the packaging is part of any purchase.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Postage costs can be found by putting the item/s in the 'Shopping Cart' click on 'Checkout' enter all your details as requested, and once on the 'Shipping Page' select postage options from the drop down menu, this will then give you the postage cost. You then have the option to proceed with the order or cancel.
PLEASE NOTE: WE DO NOT SHIP TO P.O. BOX ADDRESS
We accept credit card payment through Paypal & Protx in Pounds Sterling only.
PLEASE NOTE: Payment for orders outside the United Kingdom must be paid using PAYPAL.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when you have paid for your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
PLEASE NOTE: 'THIS APPLIES TO OLD & NEW' The purchase of any merchandise that is manufacture sealed within its packaging must be returned un-opened and not damaged or removed from packaging. Damaged outer/inner packaging will devalue the item and may make it unsaleable. Therefore it is your responsiblity to ensure that merchandise if returned is in a re-saleable condition.
There will be a re-stocking administration charge of 20% on items that are returned for no valid reason and without an authorisation number.
NB: As digital flash camera quality enhances the photographs, photo's on this site may have colour variations (brighter or sharper), this is also applicable, depending on monitor type and graphic card used also screen resolution, if you require further information regarding picture quality, then email us at magictoybox@btinternet.com.
Web-site Disclaimer: All information provided on this web-site is subject to change without notice. We have made every effort to make this web-site helpful and accurate. However, due to the open nature of this web-site, and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy of information obtained from this web-site. |
Shipping And Handling All orders are shipped within the United Kingdom by Parcel Post, Recorded or Special delivery with insurance cover
Overseas orders are shipped Airmail with insurance cover, no items are shipped surface.
Please make sure there is someone to sign for the parcel, as we do not re-ship undelivered parcels unless postage is paid for again.
PLEASE NOTE:
Due to the closure of our two loacl Post Offices, we are now shipping orders on twice a week.
1) WE DO NOT SHIP TO P.O. BOX ADDRESS
2) Within the United Kingdom; should you select Recorded Delivery, the item/s are only covered up to a value of £39.00, this is the maximum you will be reimbursed should the item/s be lost or damaged in the post. We recommend that all orders over the value of £39.00 be shipped Special Delivery, (if not, then the minimum compensation will be paid) any order that weighs over 2klo will automatically be shipped by Parcel Post , 24hr or 48hr service insured unless instructed otherwise, with enhansed postage paid.
3) Postage charge quoted, are inclusive of handling, packaging and VAT on services
4) Subject to the Royal Mail insurance restictions, we will only pay compensation to the value that the Royal Mail pays out on the claim.
5) We require notification of lost or damaged parcel within seven working days from the date of reciept. All claim are subject to Royal Mail restrictions, The Magic Toy Box can not process any Royal Mail claim untill 26 working days has elapsed from date of posting
6) The Royal Mail insurance will not cover Glass, China, Porcelain, Old, Antique and Collectors items
7) Please make sure that your address details are correct including the post code. If your parcel is not delivered due to incorrect address given, then we will not take any responsibilty for any losses
Web-site Disclaimer: All information provided on this web-site is subject to change without notice. We have made every effort to make this web-site helpful and accurate. However, due to the open nature of this web-site, and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy of information obtained from this web-site. |
Delivery Schedule Due to the closure of our two loacl Post Offices, we are now shipping orders on Tuesday and Thursdays only.
We will normally send your order to you in 5 working days . International orders are generally received in under 14 days. |
| Back Orders If your item is not in stock, the order will be cancelled or part order despatched. We do not hold 'Back Orders' other than on new lines due in within four weeks |
| Tax Charges All order are inclusive of VAT |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach Paypal or Protx computers. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction.
New products come with a 30 day no quibble guarantee.
Old Stock:- All OLD items listed are not sold as toys, the items within this site are classed as collectors items and not suitable for children, in most cases there are no 'CE' marks of compliance.
No guarantee can be given that any item works or are as illustrated in the manufacturers original catalogues, but we try and give an accurate description with clear pictures for you to access.
NB: As digital flash camera quality enhances the photographs, photo's on this site may have colour variations (brighter or sharper), this is also applicable, depending on monitor type and graphic card used also screen resolution, if you require further information regarding picture quality, then email us at magictoybox@btinternet.com.
Web-site Disclaimer: All information provided on this web-site is subject to change without notice. We have made every effort to make this web-site helpful and accurate. However, due to the open nature of this web-site, and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy of information obtained from this web-site. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02392 221307 (International +44 02392 221307) or write to us at 210 Havant Road Drayton Portsmouth Hampshire PO6 2EH United Kingdom
PLEAES NOTE: We are not an advisory service and do not give valuations or advise FOC. Should you require an insurance valuation then our charges are 20% of the valuation. |
Privacy Policy The Magic Toy Box do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Returns Policy:
PLEASE NOTE: 'THIS APPLIES TO OLD & NEW' The purchase of any merchandise that is manufacture sealed within its packaging must be returned un-opened and not damaged. Damaged outer/inner packaging will devalue the item and may make it unsaleable. Therefore it is the your responsiblity to ensure that merchandise is returned in a re-saleable condition.
The process for returning merchandise purchased online is to:-
(a) Contact us using the online Contact Form "via Contact Us" indicating your intention to return your goods, description and quantity of the goods to be returned and the reason for your return. You will then be supplied with a Returns Number via E-mail.
(b) Old Collectors (Vintage & Antique) items; The following applies:- Return of good will only be agreed on if we are notified within seven days of receipt, either by telephone or email, as goods will only be refunded if our descriptions are incorrect. Note: NRFB items will only be accepted if they are returned un-opened and in the same condition as despatched, this includes all the original packaging (not damaged), cellophane sealed or boxes that are sealed at manufacture also item/s are not removed or un-strung from inner packaging. Any damage to the item/s original packaging will be assessed of its depreciation value on return and the balance refund issued.
(c) NEW in Current Production Merchandise may be returned for a refund or exchange for a period of 7 days from the date of receipt of the goods, providing the merchandise is returned in new and re-saleable condition with the original packaging, cellophane, accessories, guarantees and instructions and must be accompanied by a completed Return Form and Returns Number.
(d) We will only refund the cost of item, not shipping costs. Please note we cannot accept collect or postage-due return shipments nor can we accept liability for uninsured packages that are lost in transit. We strongly suggest that you return your package by registered or recorded delivery.
(e) You can not return an item without our permission.
(f) Returns that are not made as set out above will not be accepted for refund or exchange
(g) There will be a re-stocking administration charge of 20% on items that are returned for no valid reason after 7days has expired.
NB: Replacement or refunds are processed once authorised returns are received. All returns must be received in the same condition as originally sent. NRFB (never removed from box) items that have been opened or removed from packaging will not be accepted for replacement or refund unless faulty, they will be assessed as being devalued.
New Goods:- Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm, but notification of defaults must be received within three working days of receipt, either by telephone or email, you must obtain a returns reference number from us before returning any item.
Web-site Disclaimer: All information provided on this web-site is subject to change without notice. We have made every effort to make this web-site helpful and accurate. However, due to the open nature of this web-site, and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy of information obtained from this web-site. |
Remittance Terms Payment is made in full before goods are shipped. Payments in Pounds Sterling, by Credit Card, P/O, Cash or Paypal.
If using your credit card Via Paypal or Protx, there is a surcharge added to the order.
Form 1st May 2010 we are not accepting cheques as payment
PLEASE NOTE: Payment for orders outside the United Kingdom must be paid using PAYPAL. |
Copyright © 2010 The Magic Toy box. All rights reserved. |
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